Return & Refund Policy
A clear and fair policy for OVRIA orders.
No Change of Mind Returns — Because our pieces are carefully selected and prepared for each order, OVRIA does not accept returns or exchanges because of a change of mind, personal preference, colour preference or styling choice.
Damaged or Incorrect Product — If your order arrives damaged, defective or different from the product you ordered, please contact us within 48 hours of delivery.
Unboxing Video — For a damage or incorrect-product claim, please record a clear, continuous unboxing video starting from the sealed parcel. The shipping label, outer packaging and complete product should be visible. Clear photographs should also be provided.
Review of the Claim — After receiving the required information, OVRIA will review the issue. If the product is found to have been damaged before or during delivery, or if the wrong product was sent, we may offer a replacement or refund depending on the circumstances and product availability.
Product Variations — Small differences in colour, finish or detailing may occur because of materials, lighting and handcrafted work. These normal variations are not considered damage.
Refund Processing — Where a refund is approved, it will be processed through the applicable payment method or as otherwise communicated by OVRIA. Processing time may depend on the payment provider or bank.
Contact: houseofovria@gmail.com | +91 7585093507